Remember, there is no such thing as a dumb question. Not even the one you came here to ask. No, really.
Try our handy password retrieval form.
For the many ways to get in touch with us, please visit our contact us page.
To hear from Arborwear occasionally about new products, special events, promotions, and more, sign up for our honest, hardworking emails.
Check out our handy size chart.
The care label on the inside of the garment will have the specific laundering guidelines. If the care label has been removed, here are the suggested guidelines by fabric:
- Cotton Canvas (Pants, Vests, Jackets): Machine wash warm / Tumble dry low / Remove promptly / No bleach
- Cotton Shirts: Machine wash cold / Tumble dry low / Remove promptly / No bleach
- Cotton Fleece (Sweatshirts): Machine wash warm / Tumble dry low / Remove promptly / No bleach
- Polyester Fleece: Machine wash warm / Tumble dry low / Remove promptly / No bleach
- Nylon (Tech Pants, Tech Shirts, Tech Shorts): Machine wash cold / Tumble dry low / Remove promptly / No bleach / Do Not Iron
- drirelease® and drirelease® with GEO cool (Tech T's, Tech Polo, Transpiration T’s with GEO cool): Machine wash warm / Tumble dry warm / Remove promptly / No bleach / No fabric softener or dryer sheets
Find stores that sell Arborwear outdoor clothing using our handy Retailer Locator.
I purchased Arborwear at another retail store (not your flagship store in Chagrin Falls). Can I exchange or return it directly with you?
Purchases from another retail store may only be returned or exchanged directly with the store from which you originally purchased the product.
Yes, please check out our fair and flexible Exchanges & Returns policy and instructions.
Yes, we do. We want you to have the best experience possible with our honest, hardworking clothing. Arborwear warrants our products to be free from defects in materials and workmanship. Any Arborwear product with a defect in materials or workmanship will be refunded or replaced at our discretion. Damage due to improper care, negligence, normal wear and tear, and material breakdown associated with extended use will not be covered. This limited warranty does not extend to items purchased from the Bargain Tree section of our website.
For instructions on how to process a warranty issue, please contact our Customer Care team at 888-578-TREE (8733) or firstname.lastname@example.org.
Please don’t send us your dirty laundry. By law, garments returned for warranty inspection must be washed and clean. Thank you for your cooperation. Our whole team appreciates it!
The sewn-in tags include the style number of our products. We suggest you contact us and we can walk you through the process of identifying which style number or product you have.
Yes, we do! Our 1”x3” stickers are free. All we ask is that you send a self-addressed, stamped envelope to the following address:
ATTN: Sticker Request
8269 East Washington Street
Chagrin Falls, OH 44023
Please allow up to 1-2 weeks for delivery after we have received the request. Any requests without a return envelope with required postage can unfortunately not be processed.
Yes, we do! Temporarily Arborwear Gift Cards and E-Gift Cards are not available online but you can contact us we will take care of your request.
Temporarily, Arborwear gift cards cannot be redeemed on our website. This functionality will return shortly. Meanwhile, please contact us. We will happily take your order over the phone and apply the gift card while processing the order.
Valid promo codes may be entered during our checkout process. One promo code may be applied per order.
You can be confident that your credit card and personal information will be protected when you shop online with Arborwear. We use Secure Sockets Layer (SSL) technology to assure the safety of your order. When you place an order, your information is encrypted as it travels the Internet. In addition, once this information reaches Arborwear, it is NEVER stored online; it is re-encrypted, transmitted through a secure line, and stored off-line.
Please request a catalog online or contact us directly. You may also view a digital version of our catalog on our website.